FAQs
Here’s a Frequently Asked Questions (FAQ) draft for Wathaga based on the two PDFs you provided and the platform’s features.
Wathaga – Frequently Asked Questions (FAQ)
1. Getting Started
Q: What is Wathaga?
A: Wathaga is an online platform that helps organisations plan, manage, and evaluate initiatives. It combines project management, data collection, reporting, and collaboration tools in one place.
Q: How do I sign up for Wathaga?
A: Visit the sign-in page at https://staging.dev.wathaga.com/auth/sign-in, enter your email address, verify it using the passcode sent to your inbox, and complete your account setup. You can then choose a subscription plan (including a free option) and create your first organisation and initiative.
Q: Can I try Wathaga for free?
A: Yes. The Free Plan lets you set up a Mini Initiative with limited features. You can upgrade to a paid plan at any time for more capabilities.
2. Initiatives & Programs
Q: What is an initiative?
A: An initiative is a project or program you create in Wathaga to achieve specific goals. For example, a health campaign, community project, or educational program.
Q: What is a Mini Initiative?
A: A Mini Initiative is a smaller-scale project available under the Free Plan. It has certain limitations but can be upgraded to a full initiative.
Q: Can I have multiple initiatives?
A: Yes, depending on your subscription plan. Paid plans allow more active initiatives at once.
3. Data & Files
Q: What are Data Tools?
A: Data Tools let you create forms, surveys, or other collection methods to gather and manage information. You can also match tools to existing data for import.
Q: What are Data Sources?
A: Data Sources are organisations or individuals who provide data for your initiatives. Wathaga automatically credits them in reports, and you can invite them to manage their data permissions.
Q: Can I upload my own files?
A: Yes. You can upload documents, images, videos, and other file types, then label them and create snippets for reports.
4. Theory of Change
Q: What is the Theory of Change section?
A: This is a visual planning framework in Wathaga that helps you define goals, activities, and expected outcomes for your initiative. You can group related activities into Streams for better organisation.
5. Managing Your Account
Q: How do I change my plan?
A: Go to Settings → My Plan. You can upgrade, downgrade, or change your billing frequency (monthly or annually) at any time.
Q: Where can I find my payment receipts?
A: In Settings → Payment History, you can view and download receipts for all past payments.
Q: Can I invite other people to my initiative?
A: Yes. From your initiative settings, you can invite multiple users and assign roles.
6. Support & Troubleshooting
Q: How do I contact Wathaga support?
A: Click the ? icon in the bottom right of the platform and fill out the contact form, or send an email directly from the Help & Support section.
Q: What if I forget my password?
A: On the sign-in page, choose the option to log in via email passcode or reset your password from the settings menu once logged in.